Getting started

Can I register as a new user via the mobile app?
Yes. You’ll just need your smartphone, an internet connection and a mobile signature.
What services can I use via the mobile app?

You can access all these features and services:

  • Easy registration via the mobile app
  • Multicurrency IBAN accounts
  • Free instant payments between Contomobile customers
  • Cross-border and domestic payments
  • Currency exchange
  • Instant access to account balance information
  • Account statements with full transaction history 
  • Signed documents and certificates, on request
  • Access to your accounts 24/7
I've forgotten my password or PIN code

If you forget the password for your mobile signature, you should contact your mobile signature service provider.

If you’ve forgotten your PIN code, just click the “Reset PIN” button in the Contomobile app and you’ll be able to reset your PIN code using your mobile signature.

How can I get a mobile signature to use for identification in Contomobile?
A mobile signature is a tool for verifying your identity online which has the same legal effect as an ordinary handwritten signature. It’s easy and convenient to use. Just visit a customer service point for your mobile network operator in Lithuania to get a special SIM card with the mobile signature function. The cards have a secure cryptographic module and a digital certificate protected by a PIN code. You’ll need to bring your passport or personal ID card with you.
How can I download the mobile app?

You can download the Contomobile app free of charge from Google Play or the Apple App Store.

Then you can register and create a user profile right in the app, using your mobile signature. All you need is an internet connection, either WiFi or mobile internet.

What technical requirements should my mobile device meet for me to use the Contomobile mobile app?
The mobile application supports the following operating systems: Android 5.1+, iOS 9.0+

Account

Can I have a joint account with a family member?

The Contomobile user profile is created for you personally and is for your personal use only.

Each member of your family who has reached the age of majority can also create their own personal user profile and account.

What is the SWIFT Code/BIC for Contomobile?

A BIC (Bank Identifier Code) is a unique code used to identify a bank or financial institution globally, and SWIFT is a standard format for BICs. So a bank’s SWIFT Code is the same as its BIC. These codes are used when transferring money between financial institutions, in particular for international wire transfers or SEPA payments.

Contomobile’s SWIFT Code/BIC is UAAMLT21.

How can I open a personal account?
If you have reached the age of majority, simply download the mobile app, create a user profile, and a euro account will be opened for you automatically.
Can I have more than one account?
Yes, you can open accounts in different currencies. You can find detailed information about available currencies in our price list.
Are there any limits on my account?

When you first open a Contomobile account, a payment transaction limit of EUR 1000 a year will apply.

You can easily remove the transaction limit by completing our customer questionnaire.

How can I top-up my account?
You can top-up your euro account by making a SEPA Credit Transfer from any financial institution in the European Economic Area.
What fees will apply to my account?
A European IBAN account, account administration services and unlimited payments to Contomobile accounts are provided to personal customers for free. For business customers and full details of all other fees please refer to our price list.
What is an IBAN?

An IBAN, or International Bank Account Number, is a number assigned to all accounts in EU countries plus Norway, Switzerland, Liechtenstein. It identifies the country, the account holder's financial institution and the account number itself. IBANs make cross-border payments much easier.

You can find your IBAN in the mobile app.

Payments

When will my payment be made?

Payments to another Contomobile account are executed instantly, 24/7, with funds immediately credited to the payee’s account.

For full details of timing for all payment types please refer to the price list.

Can I send funds internationally?

Yes, you can send cross-border payments to financial institutions from almost every country in the world.

In what currencies can a transfer be made from my account?

You can find detailed information about available currencies and fees in our price list.

In what currencies can I receive funds?

You can find detailed information about available currencies in our price list.

What payment details do I need to provide to a payer in order for a transfer to be credited to my Contomobile account?
You should provide your first name, your surname and your account number in IBAN format. You can easily copy the required information from the Contomobile app or desktop self-service portal with a single click.

New
feature

From now you can manage your finances via desktop self-service portal. Login and enjoy!