NEW
From now on you can cancel credit transfers on the self-service portal. More information here.
Getting started
How can I open a personal account?
If you have reached the age of majority, simply download the mobile app, create a user profile, and a euro account will be opened for you automatically. You can confirm your identity in two ways: using your mobile signature (for residents of Lithuania) or using a supported identity document (you will have to take a picture of your face and a picture of your identity document via the mobile app).
What services can I use via the mobile app?
You can access all these features and services:
- Easy registration via the mobile app
- Multicurrency IBAN accounts
- Free instant payments between Contomobile customers
- Cross-border and domestic payments
- SEPA Instant payments
- Currency exchange
- Payment templates
- Notification of any movement on the account
- Instant access to account balance information
How can I get a mobile signature?
A mobile signature is a tool for verifying your identity online which has the same legal effect as an ordinary handwritten signature. It’s easy and convenient to use. Just visit a customer service point of your mobile network operator in Lithuania to get a special SIM card with the mobile signature function. The cards have a secure cryptographic module and a digital certificate protected by a PIN code. You’ll have to bring your passport or personal ID card with you.
How can I download the mobile app?
You can download the Contomobile app free of charge from Google Play Store or Apple App Store.
What technical requirements should my mobile device meet for me to use the Contomobile mobile app?
The mobile app supports the following operating systems: Android 5.1+, iOS 9.0+
How can I open a business account?
Can I manage my personal accounts and accounts of the company I represent?
Yes, you can easily manage both your personal and business accounts, you just need to select your personal or business profile during the login process.
What services can I use via the self-service portal?
You can access all these features and services:
- Switching between your personal and business accounts
- Multicurrency IBAN accounts
- Free instant payments between Contomobile customers
- Cross-border and domestic payments
- SEPA Instant payments
- Currency exchange
- Payment templates
- Notification of any movement on the account
- Instant access to account balance information
- Account statements with a full transaction history
- PDF and ISO (XML) statements
- Single operation statement
- Signed documents and certificates, on request
What identity documents are supported?
If you select to open an account using an identity document, you must have a supported identity document.
For residents of Lithuania, you can use your passport, ID card, or residence permit.
For citizens of other supported countries, you can use your passport or ID card.
How long does the registration process take?
Registration will take you only a few minutes.
In case of registration with a mobile signature, an account will be opened within 5 minutes.
In case of registration with an identity document, after completing the registration process, an account will be opened within 10 minutes to one hour on working days when you apply before 17:00. If you registered on non-working hours, an account will be opened on the next working day by 10:00.
What fees will apply to my account?
A European IBAN account, account administration services and unlimited payments to Contomobile accounts are provided to personal customers free of charge. For business customers and full details of all other fees please refer to our price list.
Account
How can I top-up my account?
You can top-up your euro account by making a SEPA Credit Transfer from any financial institution in the European Economic Area.
You can also receive a payment from another Contomobile customer’s account in any currency available in our price list.
What is an IBAN?
An IBAN, or International Bank Account Number, is a number assigned to all accounts in EU countries plus Norway, Switzerland, Liechtenstein. It identifies the country, the account holder’s financial institution and the account number itself. IBANs make cross-border payments much easier.
You can find your IBAN on your Contomobile profile.
What is Contomobile’s SWIFT Code/BIC?
A BIC (Bank Identifier Code) is a unique code used to identify a bank or financial institution globally, and SWIFT is a standard format for BICs. Thus, a bank’s SWIFT Code is the same as its BIC. These codes are used when transferring money between financial institutions, in particular for international wire transfers or SEPA payments.
Contomobile’s SWIFT Code/BIC is UAAMLT21.
Are there any limits on my account?
When you first open a Contomobile account, a payment transaction limit of € 1 000 a year will apply.
You can easily remove the transaction limit by completing our customer questionnaire in the app.
Can I have more than one account?
Yes, you can open accounts in different currencies. You can find detailed information about available currencies in our price list.
I’ve forgotten my password (applicable when registration was completed using an identity document)
If you’ve forgotten your password, you have to re-register at Contomobile using your identity document. You should use the same identity document with which you registered the first time, and enter the same e-mail address and phone No. Otherwise the re-registration process may take longer.
I’ve forgotten my PIN codes for my mobile signature
If you’ve forgotten your SIM card with PINs for your mobile signature, you should contact your mobile signature service provider.
I’ve forgotten my own created PIN code for login to the app
If you’ve forgotten your PIN code, just click the “Reset PIN” button in the Contomobile app and you’ll be able to reset your PIN code using your password (if you registered using an identity document) or your mobile signature (if you registered using a mobile signature).
I’ve blocked my account
If you’ve blocked your Contomobile account, please contact us at email. Our support team will be glad to help you.
How can I close my account?
If you would like to close your Contomobile account, please contact us at email. Our support team will be glad to help you.
Payments
Can I receive international transfers?
You can receive only SEPA Credit Transfers. We don’t execute incoming international (non-SEPA) payments.
What is Instant payment?
It’s a SEPA Credit Transfer in euros that can be made between financial institutions across 34 countries of the European Economic Area that are members of the SEPA Instant payment scheme. The payer’s money will reach the beneficiary’s account within seconds. This is a secure and convenient way to transfer money in a real time mode.
When Instant payments are executed?
The service is available 24/7, all year round, including weekends and holidays. Funds are credited instantly even if financial institutions are located in different countries.
Are there any limitations for Instant payments?
- The payment amount should not exceed €15 000, and the payee’s financial institution has to be also a participant of SEPA Instant payment scheme.
Why I’m not able to make a SEPA Instant payment?
There can be several reasons why you can’t make a SEPA Instant payment:
1. The beneficiary bank is not a member of SEPA Instant scheme, and therefore can’t accept a SEPA Instant payment;
2. The payment amount exceeds €15 000;
3. Temporary technical issues of the SEPA Instant system.
In this case you can choose to make an ordinary SEPA payment (not Instant).
How do I know if the beneficiary’s financial institution accepts Instant payments?
When you place a beneficiary’s account number in the payment form, the system automatically checks if their financial institution can process Instant payments, and if not, the Instant payment will not be available.
In what currencies can I receive funds?
You can only receive SEPA Credit Transfers in euros from financial institutions in the EU and EEE.
However, you can receive funds from another Contomobile customer’s account in any currency available in our price list.
What payment details do I have to provide to a payer in order for a transfer to be credited to my Contomobile account?
You should provide your first name, surname and your account number in IBAN format. You can easily copy the required information from the Contomobile app or the desktop self-service portal with a single click. When you login to the main page in your app, please click on your account in the white dashboard and select “Share account details”. You can then send account details via any communication mean installed in your phone. In the self-service portal you can find your account details in the information (“i”) tab.
When will my payment be made?
SEPA Instant payments and payments to another Contomobile account are executed instantly, 24/7, with funds immediately credited to the payee’s account.
You can find detailed information about timing for all payment types in our price list.
Can I send funds internationally?
Yes, you can make cross-border payments to financial institutions from almost every country in the world.
In what currencies can I make transfers?
You can find detailed information about available currencies and fees in our price list.
