Changes in Privacy Policy

Amendments as of August 19, 2021

Amending Privacy Policy we intended to clarify some of our existing procedures and to introduce some new information, including in relation to:

  • data that we collect and process when providing payment initiation and Open Banking services; and
  • how we use cookies.

Previous version is available here

Changes in Terms of Use

Amendments as of February 1, 2021

We have updated the Contomobile Terms to clarify certain terms and how they will apply to your use of our services. The changes are intended to make our terms easier to understand, and principally clarify:

  • the steps that we may take if we consider that it is necessary for us to ask you to update your “Know Your Customer” data;
  • your obligations in relation to your Security Credentials, and how you should contact us to report a security issue;
  • how you may download a copy of your statement, and the minimum period that Payment Transaction Data will be available via the Contomobile App or Self-Service Portal; and
  • how we acknowledge complaints and, for the benefit of customers in the United Kingdom, to provide some information about the Financial Ombudsman Service.

The updated Contomobile Terms will come into effect on 1 February 2021.

Previous version is available here.


From now on you can cancel credit transfers on the self-service portal. More information here.